F.A.Q's – Beautiful Black Hair Canada

F.A.Q's

Orders

How long will it take for my order to be processed?.

Can I cancel, change or add to my order?

Why was my order cancelled?

 

 Shipping

When will my order be shipped?

How long does it take for my order to be delivered?

Can I cancel my order after it has been shipped?

Can I change my address once my order has shipped?

My tracking states my package was delivered, but I didn't receive it. What happens now?

Do you offer insurance on your packages?

Can I pickup my order at a store location?

How do I track my order?

My item(s) arrived damaged. What can I do?

Can I ship an order to multiple addresses?

 

International Shipping

What countries do you ship to?

What payment methods do you accept for International Orders?

Does the shipping cost include duties, taxes, customs, or extra fees imposed by my country?

Can I change my address once my order has shipped?

What is your International Return Policy?

What items are non-returnable?

How do I return an item?

 

 TAX

Do I have to pay taxes?

I'm trying to buy during a NO TAX promotion but I'm still seeing tax on my invoice. Why?

 

COUPON CODES

How do I apply a coupon code?

Can I use more than one coupon code at a time?

 

 PAYMENT

How long will it take for my order to be processed?

What payment methods do you accept?

Why does it take 5-7 business days for a refund to show in my debit or credit card?

What is an AVS mismatch?

Do you accept money orders or check via mail?

 

RETURNS & EXCHANGES

What is your Return Policy ?

How do I return an item?

What items are non-returnable?

How long does it take to receive a refund?

Do I pay for shipping an exchange?

How long will it take for me to get exchanged item?

 

MISCELLANEOUS

Do you sell gift certificates?

Do you price match?

Can I find your products at my local beauty store?

Where do you ship from?

 

MEMERSHIP

How does the membership work?

How much does the membership cost?

OK, I bought the membership now what?

I want to use a Members Only discount code but it's not working.? HELP!!